Returns and refunds
Last updated 21 October 2026
Personalised items
Each poster is made to your design, so we cannot take a poster back because you changed your mind. This does not affect any rights you have under the law where you live.
Damaged or incorrect items
If your poster or frame arrives damaged, or does not match the design you ordered, tell us within [14] days at hello@example.com with your order number and a photo. We will reprint it or refund you. If a digital file is wrong, we will correct it and send it again.
How to return
Contact us first with your order number. We will tell you whether we need the poster back and how to send it.
Refunds
Refunds go back to the way you paid. Card refunds can take 5 to 10 working days to appear.
Text in [square brackets] is a placeholder to be completed before launch. This page is a template and not legal advice.
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